Available 7 days a week
from 7 AM to 11 PM
Phone (352) 334-3000
Account InformationPersonal Web Space and FTP
File transfers (FTP)
File Transfer Protocol, or FTP, is the Internet standard for transferring files from one location to another. Typically, this involves downloading data from a remote site (a server on the Internet) to a local site (a user’s home PC), or conversely from a local site to a remote site. Applications of FTP include the retrieval of MP3s from Internet servers or posting web page content to the user’s ISP Web site. An FTP client is an application that runs on a personal computer or workstation and enables you to download and upload files via File Transfer Protocol (FTP).
Recommended FTP Clients
Gator.Net recommends CuteFTP, WS_FTP, or Fetch. It is also possible to use built-in FTP software in Windows however, this software only offers a command line interface, which can be confusing to novice users.
You cannot Telnet into your account and use Linux-style commands. You’ll need to FTP into the account in order to transfer files.
Personal Web Space Limit
Personal web pages are limited to 5MB of space on the servers. This is generally more than the average person will use, but Gator.Net wants to ensure that you have the space to post just about any kind of page you’d like. Remember, however, that some material is considered inappropriate and shouldn’t be posted on a Gator.Net account. For more information, read the Gator.Net Service Agreement.
E-mail, Spam & Online Security
E-mails not Received
If someone sent you an e-mail but you did not receive it, it is best to go back to the sender to determine where the problem has occurred. A properly running e-mail service will always notify the sender why an e-mail did not reach the recipient.
Similar to regular US postal mail, if someone sends you letter and there is a problem along the way, the sender will get the letter back with an explanation: “Improper Postage” or “No Address Exists.” With e-mail, senders will get a message from their provider if a message is undeliverable. Common messages include “Recipient Mailbox Full” or “Recipient Address Not Found.”
Deleting Online E-mails Error
- Log into your GATOR NETSMe-mail account at http://webmail.gator.net.
- Click on “Options” (just above “Folders”).
- Click on “Folder Preferences.”
- Highlight the drop-down box called “Trash Folder” and select “Do Not Use Trash.”
- Click the “Apply” button.
- You will now be able to delete messages directly.
Phishing E-mails for Username and Password
Internet fraudsters commonly send e-mails requesting usernames, passwords and other personal information. Representatives from GRU/Gator.Net will never e-mail customers requesting this information.
Do not be fooled by an e-mail address that looks like it came from Gator.Net. The “From” address in an e-mail is just like a return address on an envelope – anything can be written there at the time of mailing. As a general rule, never give out your username or password to anyone you do not trust.
Keep in mind, if you call the Gator.Net Help Desk for assistance, it may be necessary for technicians to ask you for your password information when they are helping you with as e-mail issue.
Setting Up Spam Blocking
To set up spam blocking for your GATOR NET e-mail account:
- Visit the Manage Your Email Accounts page.
- Enter your primary username and password and click “Login.”
- Click the “Spam Control” tab.
- Select the “Spam Control” blue button next to the appropriate e-mail address.
- Read the information provided and select the best options for your account.
- Click “Update Settings.”
Trouble with Ethernet Connections
If you use Windows Vista or XP and are having trouble connecting, here are a few trouble shooting ideas:
- Make sure that your computer is plugged directly into the wall. If you are using a router, switch or some other device, try bypassing them and connect your computer directly to the wall. If this fixes the issue, then you will know the connection problem is in the router, switch, etc.
- Make sure that the only active connection is your local area network connection. Occasionally, Windows-based machines can default to a connection that they should not be using and prevent users from connecting properly.All other wireless connections should be DISABLED. To disable other connections, right click on them and click disable. Note: Disconnected is not the same as disabled.
- Make sure that your connection is not attempting to use a hard-set IP address. Right click your local area connection icon and select properties. Click on your IPV4 adapter and hit the properties button. Make sure that both radio buttons for obtain automatically are selected.
If your computer still will not connect properly, please contact the help desk at 352-334-3000.
Xbox 360 Connections
To connect an XBOX 360 to the Gator.Net network, you will need to clone your MAC or physical address. (These terms are used interchangeably depending on the operating system you have on your computer.)
Step 1: Get the MAC or physical address
- Open your Network Connections
- Right Click your local area connection icon
- Click on status
- Click the support tab
- Make a note of the physical address located there
- Open your network and sharing center
- Click on manage network connections
- Right click the local area connection icon
- Click the status button
- Make a note of the physical address located there
Step 2: Enter the address into Xbox 360
- Open your system blade
- Type in the MAC/physical address where it lists alternate MAC addresses
- Reboot the Xbox 360
Note: Your computer must currently be authenticated on the Gator.Net network for this process to work.